Even though most of us work remotely, our ability to collaborate and deliver value to customers is as important as ever. 

To help your team provide first-rate customer experiences over the course of the pandemic (and beyond), you’ll need to adopt an agile approach across your organization. 

But how? By first introducing it to the team that manages employee engagement and productivity: HR.

At this year’s Biz Systems Magic Conference, leaders at Divvy and Atlassian offered 4 tips that can help your HR team undergo an agile transformation. Here’s a look at each!

You can also watch their session here.

1. Build a Center of Operational Excellence 

This involves driving alignment between the technical and business sides of your organization. Pranav Shahi, VP and Head of Business Systems at Atlassian, and Akshay Patki, a Solutions Architect at Atlassian, recommend doing so by consolidating service desks. They argue that this will enable your business side to gain visibility into relevant tools and technologies, and allow the technical side to understand the business value of decisions.  

2. Decide on Your Approach to Agile Delivery 

Revamping your delivery process starts by shifting your focus on capacity—not speed.  This is the stage where you implement those standardized processes across all lines of business. 

Alternatively, you can perform agile delivery simply by using open communication. Before each project, start by identifying all of the key stakeholders, and then include them in discussions and in your decision-making process. 

3. Pick Out the Appropriate Technology

Danielle Cox, IT Manager at Divvy, asserted that one of the crucial elements of IT is to leverage technology that increases the productivity of everyone in the organization (including those in IT). 

Here are four technologies that the speakers recommend investing in:

  1. Project management software that can track tickets and issues
  2. A collaboration workspace to track sprints and review capacity planning 
  3. Organizational software to track features and visualize projects 
  4. An intelligent automation platform to integrate software, create a COE, implement cohesive workflows, and leverage APIs to perform actions across business functions

4. Prioritize Organizational Design 

To truly adopt an agile HR approach, there needs to be a change in thinking.  

Instead of making decisions based on one department’s needs, aim for alignment across business and IT. These changes can create a huge impact across your company, especially if the transformation starts from the top down. You can also consider adding new roles to fit the needs of your agile HR transformation, such as a product manager or a solutions architect. 

Wondering what else the speakers shared? You can catch the entire session here.

Mary Hodges
About Mary Hodges

Mary previously worked in IT recruiting and is thrilled to bring her community building skills to the business systems community.