Not able to make openair connection in the workato

Madhusekharnaid — Mon, 08 Dec 2025 10:23:34 GMT

I am trying to create openair connection in Workato using the OpenAir username and password, API key. But getting 500 internal server error.

Re: Not able to make openair connection in the workato

Himaja — Tue, 16 Dec 2025 15:00:20 GMT

HI @Madhusekharnaid ,

OpenAI doesn’t support logging in with a username and password. When creating an OpenAI connection in Workato, you should use only an API key (Bearer token).

If the connection is configured with a username and password, it can lead to a 500 Internal Server Error, which is what you’re seeing.

How to resolve this:

Generate an API key from the OpenAI platform
Set up the Workato connection using API Key authentication
Leave the username and password fields blank
Make sure the request includes this header: Authorization: Bearer <your_openai_api_key>

To confirm everything is working, you can test the connection using:

GET https://api.openai.com/v1/models, or
POST https://api.openai.com/v1/chat/completions

Once the API key is configured correctly, the connection should work without any errors.
Thanks and Regards,
Himaja.T

topic Not able to make openair connection in the workato in Community Chat

Not able to make openair connection in the workato

Re: Not able to make openair connection in the workato