Reduce the IT Support Ticket resolution time using our Knowledge Workbot Accelerator V2.0

dipak-kachhadiy — Wed, 28 Feb 2024 11:54:51 GMT

We are pleased to announce new version of Knowledge Workbot Accelerator.

This accelerator leverages Retrieval Augmented Generation methodology to unlock your organisations internal knowledge and make it available through conversation interface implemented using Workato Workbot.

If you are hearing Knowledge Workbot Accelerator for first time, visit this blog/YouTube video to get yourself familiar with it: https://www.workato.com/the-connector/knowledge-base-ai/

https://www.youtube.com/watch?v=MIVke7GvMog

We have listened to customers feedback and added following features in this version.

Interactions: Now workbot is fully conversational and you can ask followup questions.
Access Control: You can now provide access to not just workbot but also applications.

if you’d like to request a demo, you can reach out to your CSM or email us at accelerators.feedback@workato.com.

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Reduce the IT Support Ticket resolution time using our Knowledge Workbot Accelerator V2.0