topic Message Template in Community Chat

Message Template

Prudvi — Tue, 17 Dec 2024 12:33:01 GMT

Hi All,
Do we have an option to clone an existing Message temple using input fields.
If not it would be useful to be able to add a column option so that we can modify the template and add/remove required fields without adding again the complete template.
Regards
Siddhartha

Re: Message Template

bonrull — Sun, 26 Jan 2025 11:42:11 GMT

Hi,

At the moment, we don't have a feature yet to clone an existing message template. You may submit your feedback or enhancement request through our designated Workato Feedback page by navigating to AssistIQ, selecting "Give Feedback," and then making a suggestion.

Re: Message Template

1dheeraj2 — Thu, 24 Apr 2025 14:51:43 GMT

We can achieve this using a Mustache template with some conditional checks. For example, if I pass the field names as input variables, they will appear in the output; otherwise, they won't. This way, I can use a single template for different email communications.

{{#column1}}<td class="cell" style="{{#column1Bold}}font-weight:bold;{{/column1Bold}}{{#column1TextColor}}color:{{column1TextColor}};{{/column1TextColor}}{{#column1BackgroundColor}}background-color:{{column1BackgroundColor}};{{/column1BackgroundColor}}">{{#url1}}<a href="{{url1}}">{{/url1}}{{value1}}{{#url1}}</a>{{/url1}}</td>{{/column1}}

Re: Message Template

Obugari — Tue, 05 Aug 2025 14:10:22 GMT

Hi @Prudvi
You can define the Template body with all fields and coming to Template input what ever required u can add those (depend on your requirements) . Later it you want to add field or delete field directly can add in input rather than in template body . I hope it helps .Correct me if I am wrong here
Thankyou

Re: Message Template

sridevib — Sun, 10 Aug 2025 08:52:11 GMT

Hi @Prudvi Build a callable recipe that clones and updates template based on input fields