ServiceNow Workato Connection issue

Krish2478 — Wed, 18 Dec 2024 19:57:59 GMT

I'm using Workato tool to create a record in servicenow from an external source. For that I have used OAuth 2.0 and connection is successful.

While creating a recipe, there is a step to create a record in servicenow table: when I'm trying to enter table name: it's not fetching the table name, instead give s an error : Connected user does not have access to read table properties and make sure access control is granted, though all the required permissions are given.

Re: ServiceNow Workato Connection issue

Prudvi — Thu, 19 Dec 2024 14:57:31 GMT

Hi Krish,
Can you try creating another connected user with all access privilege and see if it is working.
And also it can only access base table "Only base tables are available in the pick list. Toggle to Enter table name if the table you are looking for is not found."

Please let me know if it is still having the same issue.
Regards,
Prudvi

topic ServiceNow Workato Connection issue in Community Chat

ServiceNow Workato Connection issue

Re: ServiceNow Workato Connection issue