topic ServiceNow pull New/Updated attachments only for specific assignment group in Workato Academy Discussion

ServiceNow pull New/Updated attachments only for specific assignment group

pavan-narayan — Fri, 23 Jun 2023 09:09:04 GMT

Hi All,

I have a scenario where Trigger is New/Updated Incident in SNOW it should trigger and similarly for that Incident if any attachments has been added at later point I need to pull those aswell .

Now I kept my trigger as New/Updated Attachment in SNOW(As attachment will be separate object in SNOW) but I want to filter and pull the attachments only for the Specific assignment group of the incidents and not for all the other assignment group attachments for the incident ? Did any one tried this scenario or any leads on how to adapt this?

Regards,
Pavan Srikar N

Re: ServiceNow pull New/Updated attachments only for specific assignment group

ahanumantharaya — Wed, 12 Jul 2023 18:57:15 GMT

I think you can try webhook on servicenow that way you can filter out the attachment,

Re: ServiceNow pull New/Updated attachments only for specific assignment group

meghan-legaspi — Mon, 17 Jul 2023 14:16:18 GMT

Hi @pavan-narayan, were you able to resolve this? Please let us know if you found a solution, I'm sure others in the community would love to learn from you! 😊

Cheers,
Meghan

Re: ServiceNow pull New/Updated attachments only for specific assignment group

pavan-narayan — Mon, 17 Jul 2023 15:34:33 GMT

Hi All,

I have kept Trigger data by choosing the Table = Incident and then In the actions I was able to filter by the assignment group.

Regards,
Pavan Srikar N