topic Re: Tag Slack users with Workbot in Workato Pros Discussion Board

Tag Slack users with Workbot

joey-monda — Thu, 17 Mar 2022 03:37:14 GMT

Can anybody help me with having the workbot actually tag somebody in Slack? I've tried having it post a message with using the @, followed by the employee name, displayname, username, etc and nothing seems to actually tag the user when the message posts.

Re: Tag Slack users with Workbot

wilson-liao — Thu, 17 Mar 2022 03:43:38 GMT

Try <@userID>.

For reference:

https://api.slack.com/reference/surfaces/formatting#mentioning-users

Re: Tag Slack users with Workbot

james-ng — Thu, 17 Mar 2022 16:45:29 GMT

Good that Slack has the feature!

For MS Teams, I've found that Channel and Team mentions are not supported in bot messages!

https://docs.microsoft.com/en-us/microsoftteams/platform/task-modules-and-cards/cards/cards-format?tabs=adaptive-md%2Cconnector-html#constructing-mentions

Re: Tag Slack users with Workbot

jan-donyada — Thu, 17 Mar 2022 19:06:46 GMT

James Ng you can mention users in MS Teams channels, so long as the bot is added to that team. Check out our docs on how to do mentions with Workbot for MS Teams https://docs.workato.com/workbot-for-teams/workbot-actions.html#mentions

Re: Tag Slack users with Workbot

joey-monda — Thu, 17 Mar 2022 23:02:06 GMT

That worked! Thank you so much!

Re: Tag Slack users with Workbot

david-macintosh — Fri, 18 Mar 2022 01:17:05 GMT

And if you don't have the slack user id available you can look it up by email, etc., using the workbot the reference it with @ in front of the returned datapill.