topic Gmail from option not working in Workato Pros Discussion Board

Gmail from option not working

ricardo-valdivi — Tue, 19 Jul 2022 23:55:54 GMT

Hey pros, I'm creating a recipe that sends a new email to our clients when a new appointment is booked, but I'm having issues with the field "From" I'm receiving the mail with a different name, "analytics"; I changed the "send mail as" in the Gmail account too, but it's still not working.

When I send an email directly from the mailbox, it shows the correct name. Attached you can find screenshots about my issue.

Re: Gmail from option not working

ab — Wed, 20 Jul 2022 15:44:50 GMT

Hi Ricardo,

I'm not sure but please try specifying like 'CIENCE Appointment <cience@gmail.com>'

Re: Gmail from option not working

nikhitha-thatra — Fri, 22 Jul 2022 18:10:22 GMT

Hi Ricardo,

You can understand better by seeing the explanation given under the 'From' field in the screenshot. Mail Format is specified.

Re: Gmail from option not working

ricardo-valdivi — Mon, 25 Jul 2022 17:36:10 GMT

Thanks Alexey, this solved my problem!

Re: Gmail from option not working

ricardo-valdivi — Mon, 25 Jul 2022 17:37:14 GMT

Hey Nikhitha, yes, that was the problem. Thanks for pointing it out.