topic Re: Multiple Teams - clicking links to another team results in a 'page doesn't exist error'. in Workato Pros Discussion Board

Multiple Teams - clicking links to another team results in a 'page doesn't exist error'.

dcornwell — Thu, 09 Feb 2023 22:01:27 GMT

I have access to multiple teams. If I'm already logged into one and I click a link to a recipe/job in another team (e.g. something a client has sent me) I get the 'Oops! That page doesn't exist' errror. I then have to work out which team I need to switch to then click the link again.

It would be nice if Workato was clever enough to give you a pop-up saying "The page you're trying to access is located in Team X. Would you like to switch to this team and continue to the page?' then present the actual page to you. Workato should know what Teams we have access to and make it a bit easier for us.

Regards, David Cornwell

Re: Multiple Teams - clicking links to another team results in a 'page doesn't exist error'.

mppowe — Fri, 10 Feb 2023 14:15:40 GMT

I really like this idea. Or if the team ID was embedded in the URL so it would just know where to go. I actually have 3 teams, but they're Dev, Test, and Prod, and I wind up having Dev open in Firefox, Test in Firefox InPrivate, and Prod in Chrome Incognito. So I have them in fully separate browsers as a way of knowing where I'm at, and knowing where to open links. Probably a bad way of doing it but it's just where I'm at today.

Re: Multiple Teams - clicking links to another team results in a 'page doesn't exist error'.

mppowe — Fri, 10 Feb 2023 14:17:12 GMT

Actually, if you haven't already, you should submit the idea to their feedback site. I'd vote for it in a heartbeat. You can get there from logging into Workato but this link may also work: Feedback Site

Re: Multiple Teams - clicking links to another team results in a 'page doesn't exist error'.

meghan-legaspi — Fri, 10 Feb 2023 15:34:13 GMT

I actually think using different browsers is a bit genius!

Thank you both for this feedback. This is a great callout and I encourage you to use the feedback form @mppowe provided to talk to our team about it more.

@dcornwell, out of curiosity, when you receive that error, how do you go back and determine which team it's for? Hoping we can help others work around this issue for now.

Thanks,
Meghan

Re: Multiple Teams - clicking links to another team results in a 'page doesn't exist error'.

dcornwell — Sun, 12 Feb 2023 20:43:39 GMT

Hi @mppowe and @meghan-legaspi I'd be happy to submit a feature request, but I'm unable to access the pendo.io feedback site. I try to login using my Workato email....I don't see any option to register but tried the password reset link, however I never receive the email to reset it. I've tried this several times.

Re: Multiple Teams - clicking links to another team results in a 'page doesn't exist error'.

dcornwell — Sun, 12 Feb 2023 20:46:56 GMT

Hi @meghan-legaspi Per my other note, I'm so far unable to access the feedback site to submit the idea.

Re your question about determining which team a link is for, I don't have any easy way. I just guess and try it...I don't have many environments to work with so it's not too hard, but it would be nice if it was made easier. One option is to copy the recipe number from the recipe URL and paste it into the environment and see if it appears, but really it's just as easy to paste the actual URL and see if it opens or not.

And yes, I also use multiple browser windows when I want to work in multiple environments. One annoying thing about this though is that you can't copy recipe steps between the different browsers....you only can within tabs of the same browser.

Re: Multiple Teams - clicking links to another team results in a 'page doesn't exist error'.

meghan-legaspi — Mon, 13 Feb 2023 15:10:18 GMT

@dcornwell Are you able to click this "Resource Hub" button in the bottom right corner of the Projects view in Workato?

Re: Multiple Teams - clicking links to another team results in a 'page doesn't exist error'.

mroldanvega — Mon, 13 Feb 2023 16:55:01 GMT

I like this idea. One thing I would like to add, is the ability to set the header color - or a more prevalent indicator of the Team you're in.

Scenario: Let's say you're in DEV Team. Someone sends you a link to Prod, per this feature you get redirected and now are in prod. You're done, and go back to the recipe you're working on, but now you're in prod and you forgot you switched. You would end up doing changes in PROD without knowing.
It would be great if at least you could set a more prevalent header color, or some kind of indicator for prod to prevent this from happening.

Re: Multiple Teams - clicking links to another team results in a 'page doesn't exist error'.

dcornwell — Tue, 14 Feb 2023 02:32:27 GMT

Thank you @meghan-legaspi - I've submitted it that way.

Re: Multiple Teams - clicking links to another team results in a 'page doesn't exist error'.

mppowe — Tue, 14 Feb 2023 14:17:21 GMT

I voted for the idea