topic Re: Polling Trigger shows 2 different polling interval in Workato Pros Discussion Board

Polling Trigger shows 2 different polling interval

shivakumara — Wed, 08 Nov 2023 06:41:02 GMT

Hi Team,

I've noticed a minor discrepancy: there are two different default polling interval times present in two separate workspaces.

Fig1. shows default value as 30mins

Fig.2 shows default value as 5mins

Could you please make necessary correction?

Re: Polling Trigger shows 2 different polling interval

GrailAutomation — Wed, 08 Nov 2023 00:17:29 GMT

Interesting... never seen that before. Have you checked with Workato Support? They are quite responsive. Curious to hear the outcome.

Re: Polling Trigger shows 2 different polling interval

chris-wiechmann — Wed, 08 Nov 2023 05:31:24 GMT

Hi @shivakumara, I already saw this the other day when using a Trial-Workspace vs. a Production-Workspace. So, it looks like we are limiting the frequency for unpaid accounts.
Perhaps you check into that direction by starting to validate the plan in each workspace.

Cheers,
Chris

Re: Polling Trigger shows 2 different polling interval

shivakumara — Wed, 08 Nov 2023 06:30:07 GMT

Hi @chris-wiechmann

But problem with a plan is concept wise it gives a wrong information to the users? hence it is better to have one single information even though people go with trial or subscription model.

Re: Polling Trigger shows 2 different polling interval

chris-wiechmann — Wed, 08 Nov 2023 06:36:01 GMT

Hi @shivakumara, but technically the information shown to the user is correct, as the poll is really executed with the displayed interval. It would be wrong to show them a 5 minutes interval in a Trial-Workspace and in the background run it every 30 minutes instead.

Re: Polling Trigger shows 2 different polling interval

shivakumara — Thu, 09 Nov 2023 09:50:16 GMT

Hi @chris-wiechmann! In my opinion, trial accounts shouldn't offer the 5-minute, 10-minute, 15-minute options and so on. Instead, they could begin with a minimum option of 30 minutes and go upward. What do you think?"

Re: Polling Trigger shows 2 different polling interval

chris-wiechmann — Thu, 09 Nov 2023 12:32:24 GMT

Hi @shivakumara, I guess you mean, that the Select-Option still offers these shorter intervals. Yes, I do agree to this, however I consider it as a low priority issue compared to other topics that needs to be tackled. In any case, that decision would be up to our product team.
Hope this helps!