Handling Duplicate Rule Error in Workato for Salesforce

fernandesdagny7 — Wed, 05 Feb 2025 06:05:33 GMT

We have a recipe built in Workato that creates new accounts in Salesforce using a Salesforce action. However, we have encountered an error related to "Duplicate Detected", which is due to the duplicate rules set in Salesforce.

Typically, when passing data via API, Salesforce provides an option to bypass this error by adding the following header:

"DuplicateRuleHeader": { "allowSave": true, "includeRecordDetails": "false", "runAsCurrentUser": "false" }

However, I am unsure how this can be configured within Workato. Would you have any recommendations on how to set this up?

Any guidance would be greatly appreciated.

Re: Handling Duplicate Rule Error in Workato for Salesforce

Prudvi — Wed, 05 Feb 2025 12:40:17 GMT

Hi @fernandesdagny7,
Can you try connecting to SF using HTTP connector, so that you can pass it in the Request Headers.
Regards,
Prudvi

topic Re: Handling Duplicate Rule Error in Workato for Salesforce in Workato Pros Discussion Board

Handling Duplicate Rule Error in Workato for Salesforce

Re: Handling Duplicate Rule Error in Workato for Salesforce