topic Re: Trigger Retries in Workato Pros Discussion Board

Trigger Retries

Prudvi — Mon, 10 Mar 2025 17:54:15 GMT

Hi All,
Are there any connectors in Workato which can auto-retry when a Trigger fails with an error or is there any way we can achieve this without using Monitor/Error handler action.
Regards,
Prudvi

Re: Trigger Retries

gary1 — Mon, 10 Mar 2025 18:02:10 GMT

I'm not sure if it's possible without monitor/error handling. When I trigger a recipe from outside of Workato, I almost always have the trigger in a "controller" recipe that calls a function to do the actual processing. I find this very helpful for troubleshooting and repeating jobs with errors.

Re: Trigger Retries

sampath — Mon, 10 Mar 2025 22:19:46 GMT

If that is custom connector, we might try within the SDK for possibility. But chances are minimum.

Re: Trigger Retries

Prudvi — Tue, 11 Mar 2025 09:11:07 GMT

Hi @gary1, @sampath,
Thanks for sharing your thoughts.
Can we consider this as a Product Feedback which can reduce a couple of tasks and also handle the errors gracefully.
Regards,
Prudvi

Re: Trigger Retries

shivakumara — Tue, 11 Mar 2025 09:51:13 GMT

Hi @Prudvi,
Error handling should be customized based on the use case, as different scenarios require different approaches to notifications and resolution strategies. Relying entirely on Workato’s default handling could lead to a lack of differentiation in error categorization, making it difficult to notify the right stakeholders effectively.

Note:
The Monitor and Error blocks themselves are not counted as tasks; however, the steps executed within these blocks will be counted as tasks.

Thanks and Regards,
Shivakumara K A

Re: Trigger Retries

Prudvi — Tue, 11 Mar 2025 09:59:04 GMT

Hi @shivakumara,
Yes, I agree we need to consider different scenario while working with Error Handling.
Using Monitor handle whenever there is an error inside a Monitor block we have an option to retry based on provided configuration.
I want to know if this can be implemented inside a Trigger step as well.
Thanks for your thoughts.
Regards,
Prudvi

Re: Trigger Retries

shivakumara — Tue, 11 Mar 2025 10:27:18 GMT

@Prudvi ,
Trigger is a starting point of our recipe.
Error Handling cannot be implemented directly inside a Trigger step in Workato. Triggers are responsible for detecting events and initiating recipes, but they do not support Monitor or Error blocks within them.

Thanks and Regards,
Shivakumara K A

Re: Trigger Retries

Prudvi — Tue, 11 Mar 2025 10:37:29 GMT

Thanks @shivakumara.