topic Re: Text formatting in Jira description field in Workato Pros Discussion Board

Text formatting in Jira description field

Chris66 — Tue, 11 Mar 2025 11:26:56 GMT

Hi,

I'm having difficulties when formatting the text in the description field of a Jira issue.

The source text can either be pure text or html. If it is pure text, any kind of formatting is simply ignored. When I use html it is not formatted accordingly, i.e. the App "Create issue in Jira" does not map the html codes into the corresponding Jira codes.
Of course I can use a formula instead, e.g. gsub, but that works only for one single html code like line feed.

Is there any way that multiple html codes can be mapped to the Jira codes in one go/formula?

Thanks

Re: Text formatting in Jira description field

Prudvi — Tue, 11 Mar 2025 12:46:49 GMT

Hi @Chris66,
1. Can you try searching for a Jira issue and validate how is it formatting the text and make changes accordingly.
2. You might have to go with a python script for text formatting.
Regards,
Prudvi

Re: Text formatting in Jira description field

Chris66 — Tue, 11 Mar 2025 14:06:22 GMT

Hi,

I have successfully used the .gsub formula for replacing < /br> with \\ which is the line feed in Jira, but I have other html tags that need to be transformed as well and I very much doubt that it can be done in the same .gsub.
I'm not familiar with Python unfortunately.

/Christopher

Re: Text formatting in Jira description field

ansa — Wed, 12 Mar 2025 15:19:21 GMT

Have you tried .encode (instead of gsub). Also, can you provide an example?

Re: Text formatting in Jira description field

Chris66 — Wed, 12 Mar 2025 18:25:05 GMT

Hi,

some examples:

html: <h3> -> Jira: h3.
html: <b> -> Jira: *strong*
html : <br /> -> Jira: \\

So what I need is a complete translator of html tags to their corresponding Jira tags. I don't think that .encode does the trick.
I was more thinking about a subroutine / separate recipe which basically does this transformation. Either with a collection of .gsubs or a lookup table.

/Christopher