Create Jira Ticket

jasti472 — Mon, 24 Mar 2025 21:34:10 GMT

Hi,

I am working on a Recipe where am trying to create a new Jira ticket. But before creating the new jira ticket, I want to check whether the ticket is already there or not. If it is there, then the recipe should not create the ticket. For this we want to insert a unique value in the External ID which is coming from Workday in Jira and use this in IF/ELSE condition. How can we do this? Thank You!

Thanks & Regards,

Praveen J.

Re: Create Jira Ticket

Prudvi — Wed, 26 Mar 2025 08:15:36 GMT

Hi @jasti472,
In Jira we have a field called Label.
Whenever you are creating a Jira ticket, update the Label value with ExternalID.
Before you create a Jira ticket, you can use Search Issue Action provided by Jira App and search using ExternalId value using Label field.
If I returns any result stop the flow else create a Jira ticket.
PS : Considering Label field is not updated by any other value except ExternalID value and also the Jira ticket you are creating has an option to store ExternalID value inside a Custom Field you can use this field as well to search.

Regards,
Prudvi

topic Create Jira Ticket in Workato Pros Discussion Board

Create Jira Ticket

Re: Create Jira Ticket