topic Re: Error: The provided next page token is invalid or expired in Workato Pros Discussion Board

Error: The provided next page token is invalid or expired

antonyfm — Tue, 17 Jun 2025 21:32:11 GMT

I'm facing an issue when I run triggers that generate a CSV as output.
When I run the recipe, it throws the error that the Next Page Token is invalid or expired. Interestingly, the same recipe used to work earlier.

I'm finding this issue when I use triggers like: Export new/updated issues in Jira which generates output as a CSV file.

I'm not able to use Logger or CSV tools to figure out if there is any issue causing this.
Has anyone run into a similar problem, please let me know.

Thanks

Re: Error: The provided next page token is invalid or expired

Obugari — Wed, 30 Jul 2025 14:49:03 GMT

The issue you're facing is related to pagination, we can’t apply pagination directly inside a trigger step. As a workaround, if it’s okay for your use case, you can use a scheduler to run the recipe at shorter intervals. Then, inside the recipe:

Use a "while loop" to handle pagination.
In the first loop, create a list to store results.
Make a Jira call (or HTTP call).
On the next loop, call Jira again using the Next Page Token and add the results to the same list created earlier.
Use the loop condition as “Next Page Token is present” — so it keeps looping until there’s no token left.

For reference, I’ve attached a screenshot showing this setup. I used an HTTP call, but in your case, you can use the Jira action instead.

Thankyou

Re: Error: The provided next page token is invalid or expired

Himaja — Tue, 05 Aug 2025 15:21:07 GMT

Hi @antonyfm,

Restart the Recipe: Stop the recipe and restart it to reset the token.
Use Timestamp Pagination: If available, switch to timestamp-based pagination, update_at
Reduce Trigger Interval: Run the trigger more frequently (e.g., every 5–10 mins) to avoid token expiry.
Check CSV Output: Add a logger before the CSV step to inspect data. Try building CSV manually using Search + Repeat.
Disable Pagination (if possible): For small datasets, test without pagination.