topic Jira Service management connector does not support Atlassian Service Account scoped API tokens in Workato Pros Discussion Board https://systematic.workato.com/t5/workato-pros-discussion-board/jira-service-management-connector-does-not-support-atlassian/m-p/12228#M4690 <P>We migrated our Atlassian integrations to the new Atlassian Service Accounts.</P><P>Connection using API token succeeds in Workato JSM connector, but all JSM actions return 401 Unauthorized.</P><P>The same credentials work successfully when calling Atlassian APIs directly through:</P><P><A href="https://api.atlassian.com/ex/jira/%7BcloudId%7D/" target="_blank">https://api.atlassian.com/ex/jira/{cloudId}/</A>...</P><P>using Bearer authentication.</P><P>It seems the native Jira Service Desk connector still uses the legacy site-based authentication flow instead of Atlassian’s scoped token API gateway flow required for Service Accounts.</P><P>Can Workato confirm whether Jira Service Desk connector officially supports Atlassian Service Account scoped API tokens?</P><P>If not, is support planned on the roadmap?</P> Mon, 18 May 2026 08:47:17 GMT omri_avigdor 2026-05-18T08:47:17Z Jira Service management connector does not support Atlassian Service Account scoped API tokens https://systematic.workato.com/t5/workato-pros-discussion-board/jira-service-management-connector-does-not-support-atlassian/m-p/12228#M4690 <P>We migrated our Atlassian integrations to the new Atlassian Service Accounts.</P><P>Connection using API token succeeds in Workato JSM connector, but all JSM actions return 401 Unauthorized.</P><P>The same credentials work successfully when calling Atlassian APIs directly through:</P><P><A href="https://api.atlassian.com/ex/jira/%7BcloudId%7D/" target="_blank">https://api.atlassian.com/ex/jira/{cloudId}/</A>...</P><P>using Bearer authentication.</P><P>It seems the native Jira Service Desk connector still uses the legacy site-based authentication flow instead of Atlassian’s scoped token API gateway flow required for Service Accounts.</P><P>Can Workato confirm whether Jira Service Desk connector officially supports Atlassian Service Account scoped API tokens?</P><P>If not, is support planned on the roadmap?</P> Mon, 18 May 2026 08:47:17 GMT https://systematic.workato.com/t5/workato-pros-discussion-board/jira-service-management-connector-does-not-support-atlassian/m-p/12228#M4690 omri_avigdor 2026-05-18T08:47:17Z