topic Re: Have you ran into this salesforce error after changing the Salesforce connection information? in Workato Pros Discussion Board

Have you ran into this salesforce error after changing the Salesforce connection information?

rcarrasco — Thu, 09 Sep 2021 07:35:13 GMT

Salesforce field 'OperatingHoursId' is not present or unavailable to user.

Schema needs to be refreshed

Thank u

Re: Have you ran into this salesforce error after changing the Salesforce connection information?

ajorde — Thu, 09 Sep 2021 07:38:36 GMT

If the field exists in Salesforce, then field level security on that field needs to be updated for the integration user.

Re: Have you ran into this salesforce error after changing the Salesforce connection information?

krishna — Thu, 09 Sep 2021 07:39:42 GMT

agree this is definitely Field Level Security for the connecting user profile

Re: Have you ran into this salesforce error after changing the Salesforce connection information?

rcarrasco — Thu, 09 Sep 2021 07:49:19 GMT

Thank u. I will contact the Salesforce admin to check on this. .Thank u again

Re: Have you ran into this salesforce error after changing the Salesforce connection information?

patrick-bowen — Thu, 09 Sep 2021 09:08:13 GMT

Have you clicked 'Refresh' for the connection? This may be a field level security issue, or it may be that your connection does not have the field in cache (it was added after the connection was made, or the field existed on the previous connection, but not on the current). I would hit the refresh button first as it is the fastest and easiest option.

Re: Have you ran into this salesforce error after changing the Salesforce connection information?

terminatordev — Thu, 09 Sep 2021 13:10:54 GMT

3 things : 1) check if you have necessary field or object level permission from Salesforce for your user.2) try refreshing schema in recipe builder .3) if schema refresh is not working,then try disconnecting and connetcting your Salesforce connection

Re: Have you ran into this salesforce error after changing the Salesforce connection information?

rcarrasco — Thu, 09 Sep 2021 21:17:03 GMT

Thank u all. I really appreciate your help. I will try what u r suggesting me. thank u

Re: Have you ran into this salesforce error after changing the Salesforce connection information?

molly-masterso1 — Fri, 10 Sep 2021 02:09:41 GMT

Thanks Amy Jorde, Krishna Chimakurthy, Patrick Bowen, Debabrata Tripathy for jumping in here!