topic Re: SFTP Connection in Workato Pros Discussion Board

SFTP Connection

jvargas — Mon, 31 Jan 2022 12:31:37 GMT

Why can I connect to sftp server via filezilla or winscp, but i can not via SFTP in workato? I receive "Connection refused"

Can anyone help me, please?

Re: SFTP Connection

anthony-oconnor — Mon, 31 Jan 2022 13:51:19 GMT

Presumably something to do with the Authentication on the SFTP server.
To be honest, I've not used the workato SFTP connector

If you have the credentials setup correctly and your using the right port (default is 23 but its possible the server you're connecting to was setup with some other port)

Then its possible the credentials you're using are only valid for a certain IP address, that is your computer, when workato connects its connecting from its server which is a different IP and so the SFTP server could be rejecting valid credentials if that's the case.

You probably need to talk to whoever the SFTP server admin,

Re: SFTP Connection

ajorde — Mon, 31 Jan 2022 14:28:37 GMT

If there isn't ip whitelsting, I've also run into an sftp which would only allow one location to be logged in at a time. I had to log out on filezilla in order for workato to be able to connect.

Re: SFTP Connection

jvargas — Mon, 31 Jan 2022 22:53:43 GMT

Thank you for your replies. I also tell you all, that sftp is a local, I only enabled remote login on Mac. Is there something I am missing in the configuration?

Re: SFTP Connection

mroldanvega — Tue, 01 Feb 2022 05:50:46 GMT

I am leaning towards Amy's comment. It is probably network related. Check the Workato IPs and see if they are allowed to connect.