โ01-15-2021 03:35 AM
[Nov 14, 2020] George Kozlov (Director of Engineering Operations from People.ai) posted:
I drive the IT department, engineering operations, and some of the business operations initiatives at People. ai.
Over the last 2 years, I built dozens of deep automation using Workato. You can read a few articles about processes automation on Medium:
I will be glad to answer your questions, if any, or drive a webinar.
โ01-15-2021 03:37 AM
[Nov 14, 2020] Ryan Koh (Customer Success at Workato) replied:
Hi George,
Great to meet you. I am Ryan from the Solutions Team here at Workato. Your articles really caught my attention, especially on user provisioning. Awesome stuff!
I have been working with multiple customers that requires similar automations that you have implemented for your organization especially on user provisioning with Okta.
I do have many questions around this topic that will help this community and more! I am going to start off with a couple to get the ball rolling, hoping to get your expert advice as well as the community.
Prajith, Qaseem, Sam,
Take a look at this article - https://medium.com/people-ai-engineering/users-provisioning-automation-fc8cb4714c26.
A lot of insightful content in here that George has curated, which we can benefit from and get more best practices.
โ01-15-2021 03:42 AM
[Nov 15, 2020] George Kozlov (Director of Engineering Operations from People.ai) replied:
Thanks for your reply. It's nice to meet you virtually as well.Here are the answers to your questions:
1. Do you use any application or some sort of tracking sheet to identify the applications that you have provisioned for your employees as a central source of truth? What is your recommendation here?
2. How are you provisioning the applications which support SSO exactly? Are you using Workato to provision the application through Okta, or are you provisioning it directly from the application itself?
The SSO is not related to the users provisioning as is. Some applications support JiT users provisioning, and the workflow is the following:
If the application supports SCIM API, we use SCIM API via Okta.
3. How are you determining what applications should a specific user be provisioned with? Where and how are you capturing that taxonomy?
See my answer to the first question.
Please let me know if you have other questions ๐
โ01-15-2021 03:43 AM
[Nov 17, 2020] Prajith Maniyath (Senior Director - IT Business Systems at Allakos Inc) replied:
Hi George,
Thanks for sharing the detailed process, we will consider these aspects as we design our onboarding/offboarding process. Appreciate your inputs.
โ01-15-2021 03:44 AM
[Nov 27, 2020] Ryan Koh (Customer Success at Workato) replied:
Thank you George, this has been really helpful. I may follow up with questions down the line, but this has been getting hugely popular of the late.