Welcome to The Systematic Summary, Systematic’s weekly roundup of the news, books, and interviews that will make you a more informed business technology professional. Every week, I’ll be bringing together the best media for IT and BT leaders to consume in one, easy-to-digest list. Let’s get started.

Catch up on this week’s news:

As RevOps continues to become increasingly central to organizations’ operational efficiency, we heard from practitioners about what to expect moving forward.

In many of the industry-leading and fastest-growing B2B organizations, Revenue Operations, or RevOps, can be seen as the newest functional team. To hear more about the rapid rise of RevOps, community associate Jennifer Supit reached out to Systematic’s RevOps community to hear what they are identifying as the major upcoming trends in the industry. Some highlights? An overall higher demand for RevOps professionals, a more technical focus to the RevOps role, and a greater involvement of RevOps in “providing valuable insights throughout the full customer lifecycle.”

Via Systematic

Epigenetic and executive coach Rajkumari Neogy broke down three ways you can be a more empathetic leader.

Empathy is key to management, so how can you better show up for your employees to support a healthy work culture that brings empathy to the center? Neogy’s three main tips go as follows: “Practice psychological safety through personal resonance,” “Access your care circuit in traumatizing scenarios,” and “Embrace the power of diaphragmatic breathing.” In other words, create trust on your team so people feel comfortable sharing ideas and being vulnerable; practice true resilience that allows you to recover from difficult scenarios while also staying present through uncomfortable conversations; and breathe. Seriously—taking a deep breath can literally change your body’s response to stress and help you access more empathy for yourself and others.

Via Fast Company

Community manager Mary Hodges spoke with Systematic member Simon Zelazo to chat about his unlikely career path, book recommendations, and where he sees the future of BT heading.

In their conversation, Hodges asked Zelazo if he sees BT as a “better marriage” between IT and the business side of an organization, and he said, “Without a doubt. I believe in 10 years almost all ‘IT’ will be partnering with the business side and sitting more within business functions as opposed to a true technology organization. It’s much more efficient to have somebody who understands the business function to be solving business problems. That’s part of the uniqueness of Workato—the closer you can get to having the person who’s experiencing the business problem actually solving the business problem, the more efficient you’ll be as an organization.” Don’t miss the rest of his enlightening interview!

Via Systematic

Developing an “API economy” that works for you is no easy feat, so CIO rounded up things to keep in mind as you leverage APIs to improve your business’s operations.

In her piece outlining what CIOs need to know about API management, tech writer Mary Branscombe suggests that, “As APIs become critical to their IT and development processes inside the organization, CIOs need to be thinking about management, compliance, and access: who gets access to what company data with what APIs through what governance model?” As APIs prove resourceful in generating revenue, it is becoming an increasingly relevant topic to CIOs. Some things to keep top of mind are cost, compliance, integration, and composition—all of which Branscombe breaks down, emphasizing that this will almost certainly be a priority moving forward.

Via CIO

Hear from the experts:

FINRA CIO Steve Randich speaks with Peter High, President of Metis Strategy, about cloud computing best practices and his perspective on IT’s role in an organization on podcast Technovation

Via Technovation

Dyann Heward-Mills, Founder & CEO of HewardMills, speaks with 7-time CIO and author Mark Settle about privacy data management. If you enjoy their conversation, consider subscribing to Mark’s monthly newsletter, The Modern CIO.

Via Workato


Feedback for The Systematic Summary: If there is something you’d like to see in next week’s roundup, email me at sarah.dotson@workato.com with the subject line “The Systematic Summary.”

Sarah Dotson
About Sarah Dotson

Sarah is Systematic's Managing Editor.