What's trending at Workato?

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What's new?

AgentX Support

We’re excited to announce that the AgentX Support App is now Generally Available (GA), hosted on Workato infrastructure.

As part of the AgentX suite, the Support App is designed to help Workato customers deliver exceptional self-service customer experiences and equip support agents with powerful AI-driven tools. By combining AI-powered search, automated task flows, and intelligent collaboration, AgentX Support empowers teams to resolve issues faster and more effectively.

The result: reduced resolution times, improved CSAT, and lower support costs.

Key Highlights:

• Cognitive Answers - Contextually relevant, intelligent response generated by LLM
• Federated Search - Instantly retrieve relevant answers from knowledge bases, forums, product docs, and customer use cases
• AI Chat Agent - Provide instant conversational experience with AI Agents, who demonstrates autonomy, reasoning and action-taking abilities, thereby reducing resolution time for user queries.
• Copilot for Support Agents - Equip agents with complete customer context for faster resolutions; take actions from within the Copilot to improve resolution time; Available within Zendesk and Salesforce (coming soon)
  
                                                                                                Check the AgentX Documentation
  
  
  New Workflow Apps Features! 
  Readonly Columns and more updates for Table Widget in Apps
  Table widget for workflow apps has been recently updated with much anticipated improvements:
  • Make certain columns read only in editable table widget – Yes, now you can individually pick which columns are editable and which are read only. That allows guard-railing a user to update only data they are supposed to.
  • Customisable "Add row/Remove row" capabilities in the editable table – Another option important for managing what needs to be done in the table widget within a particular process.
  • Resizable columns – Now a user can adjust column width to their liking. This will be preserved for a given user in a current browser.
    
    
  These feature allow building line information review experience within tasks much more tailored and unlocks new use cases.
  
  
  
  
  
  Display images dynamically from URLs in Workflow Apps
  As simple and cool as this sounds. Now you can display images from URLs to create dynamic experiences for the end-users. This works for:
  

  • Showing employee avatars,
  • Visualising inventory stock items
  • Previewing images generated with AI
  • Displaying receipts and purchase orders
    
    
    
    Advanced Project-Level Permissions is open for Early Adopters!
    Who Benefits:
    Customers enforcing the "least privilege" principle across teams. Perfect timing for those reviewing permission setups to transition to the new model.
    
    What's new:
    

    • Granular project permissions – Different access levels per project (Read-only in Project A, Full Access in Project B)
    • Collaborator groups – Manage permissions via groups for easier onboarding  
    • "Project Administrator" role – Project-level access management without workspace admin rights
    • Automation-friendly – Dev API support + SAML/SCIM integration for group membership
      
                                                                                         
                                                                                         Check the Documentation