Business Analyst Role at MyCase

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Founded in 2010, MyCase’s mission is to enable our customers’ success by providing powerful legal practice management software that modernizes the client experience and increases the efficiency of firm operations. Our products and services simplify law firm operations, giving legal professionals the time to do what they love most — serve their clients. We’re leaders in our industry, offering best-in-class products and services across lead management, payments, case management, reporting, and more.

Today, MyCase has thousands of users and we have only scratched the surface. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential. We’re revolutionizing the way our customers do business.

We want your ideas, your enthusiasm and your passion to help us keep on innovating.

Summary

The Business Analyst will join the Analytics function built within Revenue Operations and will act as a strategic thinker and tactical executor of analytics at MyCase. In this position you’ll gain an in-depth understanding of business strategy, processes, roadmap, and the context in which the business operates; and work closely with the MyCase Senior Business Analyst, and with cross-functional partners, to report key findings and help MyCase use data to drive decisions. This role will be key to understanding and documenting the capabilities needed to address business challenges.

What You’ll Do 

• Support business analytics for MyCase, providing timely analysis and insights to enable great decisions.
• Contribute to MyCase’s success by working independently to drive key insights through data analysis and identifying opportunities to improve efficiency.
• Partner and collaborate cross-functionally to establish or redefine dashboards, refine reporting standards and automation, identify workflow/system improvements, and perform ad hoc analyses.
• Proactively communicate data insights that influence quarterly and annual business planning and KPI’s

What We’re Looking For 

• Proactive: Act without being told what to do / bring new ideas. Keep everyone in the loop 
• Organization and Planning: Focus on key priorities / plan and organize in an efficient & effective manner.  Able to manage multiple priorities 
• Flexibility / Adaptability: Adapt quickly to changing priorities and conditions. Cope effectively with change.  
• Data & Tech Savviness: Ability to adopt and execute on various data applications and technologies
• Understand how to make analytics consumable and usable: Understand how organizational leaders and teams digest critical analytics and metrics
• Communication: Effectively communicate and navigate conversations with leaders and departments to ensure the right decisions are made 

Must-Haves

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Data Science or other quantitative fields (or equivalent work experience)
• 2+ years’ experience in an analytical role involving data extraction, reporting, and analysis, preferably for an internet or technology company.
• Basic knowledge of SQL and data visualization tools (e.g. Tableau)
• Basic knowledge of data warehouse tools such as Snowflake, Redshift, etc. is a plus
• Familiarity with Cloud, SaaS, and B2B business models
• Analytical mindset with demonstrated ability to work through complex, ambiguous problems using data and turn insights into actionable recommendations
• Proven ability to effectively communicate findings
• Self-motivated, independent, organized and proactive, highly responsive, flexible and adaptable when working across multiple teams
• Excellent communication skills, interpersonal skills, ethics, and cultural awareness

If your experience is this close to what we’re looking for, please consider applying. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of the MyCase culture. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.