Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.
As a Business Systems Support Analyst, you’ll work with our internal teams to troubleshoot issues and streamline use of our internal business systems (including Five9, 360SMS, Zapier, Salesforce, (Tier 1 support), Zendesk, Salesforce Inbox, Calendly, Conga, Gong, and many others). You will be on the front line of providing support for these business systems used by our internal teams, increasing efficiency and facilitating our operational teams to maintain uptime and run fast. We’ll look to you to become a guide for our business systems and applications, as well as collaborate on general system improvements.
