Head of Corporate Engineering Role @ SeatGeek

[kbaumler]

Hi all - posting this role here in case you or anyone in your network are interested. We're looking for someone with a strong technical background, relevant tool experience, a passion for creating great experiences for all folks across the business, and excellent communication skills / rapport with the org at large. See JD below for all the details. Feel free to reach out to me with any questions or apply here if the role sounds like a fit.

--Kevin

Head of biz tech @ SeatGeek

Job Description:

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

The Biz Tech team at SeatGeek exists to make all folks at the company more effective and more efficient in their jobs. We are looking for a Head of Corporate Engineering (open to varying levels of experience) to join SeatGeek’s R&D team. As the Head of Corporate Engineering, you’ll aid in automating, securing, and scaling processes across our entire corporate technology stack. You’ll support Biz Tech leadership and the company at large on initiatives centered around Identity, Access, API Management, Network Engineering, End-user support, Office/AV buildouts and Device Compliance. Your work will reduce friction across SeatGeek and enable self service workflows wherever possible. You’re comfortable diving into the technical minutiae of any given system, or deeply understanding the root cause of a support or technical issue. You also have the ability to zoom out - providing guidance, steering execution, and broadly communicating progress on long-tail projects. 

What you'll do

• Lead a high performing team consisting of Systems Engineers and Helpdesk professionals 
• Work closely with stakeholders (InfoSec, People Team, etc), steering “business as usual” and project-based initiatives to successful completion
• Work with Biz Tech and R&D leadership to help define long-term roadmaps, adding automation into key workflows
• Guide the team to improve operational and engineering best practices to keep the team highly productive, and our key corporate engineering platforms humming
• Champion and maintain a friendly, effective and timely service culture in our Helpdesk function
• Ensure offices, meeting rooms/tools, and AV spaces provide a top-notch user experience and leverage best-in-class technology
• Provide regular job performance feedback, hold 1:1’s, and provide career development support to your direct reports
• Play an active role in our recruiting process, helping us to grow our team(s) in any way you can
• Provide technical and design feedback to the team
• Manage through ambiguity, communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with + influence other leaders across the organization

What you have

• You’re an athlete - possessing technical chops, excellent communication skills, and experience in complex, fast moving environments
• 6+ years in a Corporate Engineering role centered around Identity, Automation, Network Engineering, and Client Engineering
• 3+ years in a Helpdesk or service oriented role - delivering best in class outcomes across a broad range of technical challenges
• 3+ years of experience as a manager of productive, motivated teams focused on Corporate Engineering and Helpdesk based initiatives
• Experience working on Internal Tools that provide insights/enhance employee productivity
• A foundation of technical excellence that your team can look up to
• Knowledge of the technology industry to help your team make good tooling and framework decisions setting them up for success
• You understand how to lead by setting the context and facilitating communication and collaboration between cross-functional partners

Bonus

• You’ve facilitated “Zero-Trust” and “Zero-Touch” initiatives
• Comfortable scripting in Python/Go 
• AWS Administration

The tools we use

• Clients: macOS (Jamf), Windows (AirWatch)
• Identity: Workday, Okta, Auth0
• Automation: Workato, Okta Workflows
• Collaboration/Communication: Google Workspace, Slack
• Configuration Management: Terraform
• Cloud: AWS
• Version Control: Git (Gitlab)
• Network/VPN: Cisco Meraki and AWS VPN

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical 
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music