Polling Trigger shows 2 different polling interval

[shivakumara]

Hi Team,

I've noticed a minor discrepancy: there are two different default polling interval times present in two separate workspaces.

Fig1. shows default value as 30mins 

Fig.2 shows default value as 5mins 

Could you please make necessary correction? 

[chris-wiechmann · Accepted solution]

Hi @shivakumara, I already saw this the other day when using a Trial-Workspace vs. a Production-Workspace. So, it looks like we are limiting the frequency for unpaid accounts.
Perhaps you check into that direction by starting to validate the plan in each workspace.

Cheers,
Chris 

[GrailAutomation]

Interesting... never seen that before. Have you checked with Workato Support? They are quite responsive. Curious to hear the outcome.

[chris-wiechmann · Accepted solution]

Hi @shivakumara, I already saw this the other day when using a Trial-Workspace vs. a Production-Workspace. So, it looks like we are limiting the frequency for unpaid accounts.
Perhaps you check into that direction by starting to validate the plan in each workspace.

Cheers,
Chris 

[shivakumara · Accepted solution]

Hi @chris-wiechmann 

But problem with a plan is concept wise it gives a wrong information to the users? hence it is better to have one single information even though people go with trial or subscription model.

[chris-wiechmann]

Hi @shivakumara, but technically the information shown to the user is correct, as the poll is really executed with the displayed interval. It would be wrong to show them a 5 minutes interval in a Trial-Workspace and in the background run it every 30 minutes instead.