Not able to make openair connection in the workato

[Madhusekharnaid]

I am trying to create openair connection in Workato using the OpenAir username and password, API key. But getting 500 internal server error.

[Himaja]

HI @Madhusekharnaid ,

OpenAI doesn’t support logging in with a username and password. When creating an OpenAI connection in Workato, you should use only an API key (Bearer token).

If the connection is configured with a username and password, it can lead to a 500 Internal Server Error, which is what you’re seeing.

How to resolve this:

• Generate an API key from the OpenAI platform

• Set up the Workato connection using API Key authentication

• Leave the username and password fields blank

• Make sure the request includes this header: Authorization: Bearer <your_openai_api_key>

To confirm everything is working, you can test the connection using:

• GET https://api.openai.com/v1/models, or

• POST https://api.openai.com/v1/chat/completions

Once the API key is configured correctly, the connection should work without any errors.
 Thanks and Regards,
Himaja.T