Hi,I'm trying to build a recipe that triggers on a new/updated JIRA issue and creates a Servicenow ticket, including attachments and comments. The current challenge is getting the recipe to upload to the servicenow incident. I used the recipe at: htt...
With the help of Workato, this is resolved. The fix included url encoding the filename. If the filename was not url encoded, those files that included spaces and/or special characters might not be handled gracefully in the interaction between Workato...
Excellent idea mppowe to test the email to eliminate a variable. I skipped the upload step and inserted an email step of the attachment. That worked, to my relief. I am apparently able to grab the attachment contents correctly using the email widget....
Thanks! I think I'm doing what you're describing, but let me clarify - I'm using the "Upload attachment in ServiceNow" to trigger on a JIRA new/update with the following info: SysID: sysID of the incident where I want to attach the file, Filename: fi...
There 'might' be an easier way, using "Upload attachment in ServiceNow", but I can't get that to work either.I tried various combinations of tables, file name, and file contents, all of which are returned at some point in my recipe, but nothing seems...
