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Gmail from option not working

ricardo-valdivi
Deputy Chef I
Deputy Chef I

Hey pros, I'm creating a recipe that sends a new email to our clients when a new appointment is booked, but I'm having issues with the field "From" I'm receiving the mail with a different name, "analytics"; I changed the "send mail as" in the Gmail account too, but it's still not working.


When I send an email directly from the mailbox, it shows the correct name. Attached you can find screenshots about my issue.





4 REPLIES 4

ab
Deputy Chef I
Deputy Chef I

Hi Ricardo,

I'm not sure but please try specifying like 'CIENCE Appointment <cience@gmail.com>'

Thanks Alexey, this solved my problem!

nikhitha-thatra
Deputy Chef I
Deputy Chef I

Hi Ricardo,

You can understand better by seeing the explanation given under the 'From' field in the screenshot. Mail Format is specified.

Hey Nikhitha, yes, that was the problem. Thanks for pointing it out.