Issue with Salesforce Real-Time Trigger for monitor changes in a record

[JayanthMP]

Hi Team, I trust this message finds you well.

We are encountering an issue with the Salesforce real-time trigger for monitoring changes in a record. We are specifically monitoring the "ContentDocument" object in Salesforce. When updating files within the content document, we've observed that if we upload two files simultaneously, there are instances where we receive only one job, while other times we receive both jobs.

[gibson-cabello · Accepted solution]

Hi Jayanth,

Thanks for reaching out!

You mentioned you're using the using the monitor changes trigger event in Salesforce.

If you want to pick up Content Document uploaded in your SF account, you can use the New/Updated Object Trigger.

Using this trigger event, it should pick up each file as an individual job.

Please let us know if you have further questions.

[gibson-cabello · Accepted solution]

Hi Jayanth,

Thanks for reaching out!

You mentioned you're using the using the monitor changes trigger event in Salesforce.

If you want to pick up Content Document uploaded in your SF account, you can use the New/Updated Object Trigger.

Using this trigger event, it should pick up each file as an individual job.

Please let us know if you have further questions.

[brian-haskins]

One thing to note is that New/Updated does not pick up Deleted objects. You have to have Deleted job as well. 

We found this with an integration that was not sending data when an Account Team member was deleted. You may not need the deleted job but more of a FYI. 

[JayanthMP]

But I need a real-time trigger. The action you suggested above is not real-time right?

[gibson-cabello · Accepted solution]

Hi Jayanth,

There's a new/updated record trigger in real-time.

You need to configure an SF Outbound Message and Flow to make this work.

You can follow this documentation for more info: https://docs.workato.com/connectors/salesforce/real-time-triggers.html#new-new-updated-object-real-t...

Thank you!

Gibson