New files in on-prem folder not triggering recipe

[bboren]

I am trying to set up a recipe to pick up files dropped in a Windows folder.  I have an on-prem agent installed and everything seems to be set up right but the trigger for a file never fires. OPA is installed  on a Windows Server 2019 machine.

I can use the OPA to list files in the folder so I know the OPA can see the folder.

Are there some things I should be looking for?

[prashantrai]

Check the Trigger Configuration again.

See if all the parameters are correct.

Check if you haven't specified any condition and also check the frequency of the trigger. A screenshot would help.

[bboren]

I have created the trigger several times to ensure I was doing it right.  The trigger configuration is below.  I have it set to every 5 minutes and have tried both a date in the "files from" as well as leaving it blank.  I am finding it strange because the configuration seems very straightforward.
No errors are getting triggered in Windows such as folder access or anything.  I thought it might since it wants to rename the file.

[bboren · Accepted solution]

I figured it out.  It turned out it WAS as rights issue as it tried to rename the file.  The OPA service, by default, installs with a Local Service Account (which did not have rights).  I switched the service to use a local System Account and it started working.

The agent log file showed the following error (trimmed):
"c.w.agent.http.FileController - File operation failed
com.workato.agent.file.FilesystemException: java.nio.file.AccessDeniedException: C:\AutomationStudio\Orders\Drop\New Text Document (2).txt -> C:\AutomationStudio\Orders\Drop\New Text Document (2).txt.1691700168774.processing"

Screenshots of the service change too: