cancel
Showing results forย 
Search instead forย 
Did you mean:ย 

Workato JIRA Triggers Not working with OAuth 2 Connection

gsRatti1
Deputy Chef I
Deputy Chef I

Hello,

I have few questions around how workato manages JIRA webhooks.
I am trying to create a recipe using jira trigger on comment added/updated event(s).

I noticed the following things
1. When I use a connection based on basic auth with api token the webhook creation works fine
2. When I use a connection based oauth 2, the webhook subscription fails with 401 (screenshot attached)
3. Also I notice that for every trigger in a recipe, workato creates a new webhook registration in JIRA. I think JIRA has some limit on number of webhooks : JIRA Doc . How does workato manage this limit ?
( Doesn't workato reuse subscriptions by patching/editing existing ones ?; I am concerned if we breach limit I won't be able to create more webhooks on my JIRA instance for other scenarios )
4. Does workato use JIRA webhook apis v1 or v2 ? (basically  rest/webhooks/1.0/webhook or rest/api/2/webhook)

 

Screenshot 2025-03-20 at 1.56.20โ€ฏPM.png

 

 

5 REPLIES 5

Hi @gsRatti1 and @Prudvi,
After reviewing the comments, I found that OAuth 2.0 supports real-time triggers.
I've attached a screenshot for your reference. Please use an API Token for the authorization process.

Please let me know if you need further help.

Oauth_2.0 not support Realtime Trigger.PNG

Thanks and Regards,
Shivakumara K A