Workato unable to establish API token connection with JIRA

[lm]

HI, 

I encountered the following error when I attempted to establish connection with JIRA from Workato:

"Connection failed

Connections may fail due to insufficient permissions or invalid connection settings. Check that you have the necessary permissions and all the fields in your connection settings are correct."

Workato is accessing the JIRA subdomain through an API tokens specified in : <myWorkspaceName>.atlassian.net/jira/your-work

The JIRA API token is access from the token specified in the URL below, and it has not reached its expiry date yet:

https://id.atlassian.com/manage-profile/security/api-tokens

I have granted Workato access to the JIRA and it is listed in list of permitted apps into JIRA:  https://id.atlassian.com/manage-profile/apps

However, the connection failed error still occured. Could anyone please suggest other areas in Workato or JIRA to check? 

Thank you. 

[shivakumara]

Hi @lm ,
Here I am providing insights on the configurations. Please cross verify
1. Connection type by default : Cloud
2. Auth type: API token (Don't select Personal token)
3. Host name: Provide JIRA URL (example : Workato-team.atlassian.net)
4. EMAIL id :  Used for the JIRA account creation
5. API token: https://id.atlassian.com/manage-profile/security/api-tokens
6. connected apps : Don't provide anything 

Ensure that the user account associated with the API token has the required permissions (such as read and write access) for the projects and actions you are attempting.
If the API token was successfully generated but the connection still fails, it indicates that the user account lacks sufficient permissions or there is a configuration issue in the connection settings.

Check point:

Access Jira Settings:

• Go to your Jira instance and log in with an admin account.
• Navigate to Settings > User Management.
• Locate the user associated with the API token.
• Check their group memberships (e.g., jira-software-users or jira-administrators).
• Ensure they have access to the required Jira projects.

Thanks and Regards,
Shivakumar

[lm]

Hi @shivakumara 

Thanks for getting back to me and I greatly appreciate your suggestions. I have attempted your suggested remedy but it did not work - it resulted in a "401 unauthorized" error message.  

I have also attempted the following steps below, which did not work:

1)Revoked the API key and issue a fresh key

2) Remove Connected Apps entry without Workato in there as suggested from your response. 

3)Also tested with "curl", and resulted in the error below:

curl --location 'https://www.workato.com/api/roles' \
--header 'Authorization:<sample token>
Error Response:
{

    "message": "Unauthorized"

}

Please advice if there are other areas which I can be checking for? 

Thank you.

[shivakumara]

Hi @lm ,
Please help me to understand below part.

curl --location 'https://www.workato.com/api/roles' \
--header 'Authorization:<sample token>
1. Why are you testing now with Workato API endpoint? (Highlighted in Bold)
2. If you want test the Workato API endpoint's then you need to pass API token from
"Workspace admin --> 1. [create new client role if no existing client role were present] --> 2. [Generate API token] " 

Thanks and Regards,
Shivakumar K