Create Connection button greyed out – how to check Admin rights?

[shaked]

Hi,
I’m working on a new project in Workato and want to create a Connection to salesforce.
Currently, the Connect button appears but is greyed out / not clickable .
How can I check if I have Workspace Admin permissions, or if this is restricted for another reason?
Thanks in advance for your help!

[rajeshjanapati]

Hi @shaked,

select sandbox as NO, and you will be able to connect. Is this workato account is related to a corporate email or trail account? Try once from Trail account (www.workato.com/sanbox) with Gmail, if you are able to connect to it, then it may be an issue with role access. Hope you got my point?

[shaked]

Hi,
Even after setting Sandbox = NO and trying with a Gmail Trial account, the connection is still disabled and I’m unable to access any workspace.

Could you please advise on how to proceed or suggest an alternative solution?

[francbaviello]

Probably you added some incorrect value in Advanced settings

[shaked]

Hi,
 I am unable to create connections to Salesforce or Google Sheets.
The Connect button is disabled even before entering any values in Advanced Settings.
Could you please advise how to proceed?

[pavan-narayan]

Possible reasons might be

Please check what kind of Collabrator role you have currently and make sure whether you have option to create or edit connections.

Reach out to yorur workspace admin and ask him to update your role that might help.