cancel
Showing results for 
Search instead for 
Did you mean: 

Create Connection button greyed out – how to check Admin rights?

shaked
Deputy Chef I
Deputy Chef I

Hi,
I’m working on a new project in Workato and want to create a Connection to salesforce.
Currently, the Connect button appears but is greyed out / not clickable .
How can I check if I have Workspace Admin permissions, or if this is restricted for another reason?
Thanks in advance for your help!

9 REPLIES 9

francbaviello
Deputy Chef III
Deputy Chef III

Hi @shaked , in the left drop-down menu of the screen, click on 'Workspace admin' and you can see if your user is admin in Access Control -> Workspace access -> Collaborators

Hi,
Thanks for the guidance. I went to the suggested location (Workspace admin → Access Control → Workspace access → Collaborators) and this is what I see:

“No workspace collaborators yet

Invite a collaborator to this workspace and start building together!”

Does this mean I don’t have permission to create a Connection?

In the section Workspace admin → Settings → General → Workspace email , the value that you see, is it your account?

If yes, you are the admin and you can create the connection or could you send the screenshot of the connection?

Hi,
My account email  is the Workspace email.
I’ve attached a screenshot of the Create Connection button – it appears but is greyed out / not clickable.
Could you please advise why I’m not able to create a Connection?

Thanks!

sf.PNG