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What’s trending at Workato? - March 28th 2024

Workato employee
Workato employee
New IT Help Desk Accelerator
IT Help Desk bot is an out-of-the-box solution to streamline your help desk services! This accelerator provides a bot to assist with low-level tickets by responding to users' queries with knowledge-base articles.

What offers?

  • Users can raise service requests and track them with a unified interface.
  • Connects with ITSM cloud software directly to process user requests.
  • Connects with knowledge base systems to integrate the search with user requests.
  • Approval flows from ITSM to users to process approval requests faster.
When to use it?
  • If you are looking for a solution that will help reduce the volume of low-level tickets.
  • If you would like the employees to better utilize the knowledge base to get queries resolved before raising any IT service tickers.
  • If you would like to reduce the workload of internal IT support teams.
  • If you would like to cut down on IT support costs.
Please reach out if you are interested in this accelerator!


Connectivity Team Updates February 2024
In the month of February, we have released 21 connectors and a new Recipe Highlight to the Community Library!

What’s new on Product Hub:
Community Connectors: What’s new in February
Recipe highlight: Unlock instant order shipping with automated invoice payment fulfilment
Feel free to reach out if any of this is of interest!

Recipe Highlight:
Unlock instant order shipping with automated invoice payment fulfillment

New/Updated Connectors:
Revel Systems
Adeona PIM
Ivanti Neurons for ITSM
D&B Connect Integrations
RSS Feed Reader 2.0
Priority Software
Microsoft Dynamics Finance And Operations
Abbyy Flexicapture

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On-Prem Agent 23.1 is released!
Check below for the release notes of the minor release of the Workato On-prem agent
Workato docs

Minor release with improved kafka trigger stability and SAP bugfixes

Release notes:
Kafka: improved trigger stability in case of network failures.
Kafka: updated Avro to 1.11.3, kafka-avro-serializer and kafka-protobuf-serializer to 7.6.0.
SAP: optimized memory usage of metadata for RFM and BAPI.
SAP: fixed bug when RFM name contains unsafe URL characters.
Database: added support for synchronous actions cancellation.

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