Working on my first recipe and was wondering if a Default Company is required

[johnw]

Whenever a SKU is created or updated in one of our companies, I have a recipe that will update the fields in SFDC.

but its only working for one of the companies in Epcior, and we have 3. I see where in the connector the Default Company is required (and greyed out now) to the one company that is working. is there a way to have the same recipe look in all companies?

thanks

[marlon-muela · Accepted solution]

Hi,

This is Marlon from Support Team.
You can only use one account/credential per recipe for a connector. Please clarify where you get the Company Name as a required field in an Object. Also, what action are you using?

Since you are new to Workato, I recommend you go through our Automation courses:  https://academy.workato.com/.

[marlon-muela · Accepted solution]

Epicor created the connector and not a platform connector from Workato. I suggest you reach out to Epicor since the configuration for the Company is under the connector level.
Another workaround is to use HTTP/SDK connector for the other company.

[marlon-muela · Accepted solution]

Hi,

This is Marlon from Support Team.
You can only use one account/credential per recipe for a connector. Please clarify where you get the Company Name as a required field in an Object. Also, what action are you using?

Since you are new to Workato, I recommend you go through our Automation courses:  https://academy.workato.com/.

[johnw]

in our Epicor we have 3 different Companies “AUS1”,”AUS2” and “PICO”

when I built my recipe I setup a connector for Epcior Pilot and there is a Default Company ID which I selected PICO in my test

in this test if I go into the PICO company and make a change to a part description that changes gets put into SFDC sandbox as I want but if I go into AUS1 or AUS2 and make a change in Epcior those changes don’t get moved

was wondering how I can create a recipe in epiocr to look at all the companies?

I know more SFDC than Epicor so I may not know the proper terminology so hopefully these images help

[marlon-muela]

For your EPICOR connector, it is only limited to one Company. Hence, you will need to create different recipes per Company to add the SKU in Salesforce.

[johnw]

woah .... that sucks that means we have to clone and manage each recipe for our 3 different companies... is there a way to use the same recipe with 3 different Epicor connections? or literally need 3 different recipes.