SFTP Authenticate with Public/Private Key Pair

[Garate77]

Hi,

We are trying to connect to the SFTP using Public/Private Key Pair, but keep getting the following error:

    "Connection failed

    Authentication failed for user user_test@xyz.domain.com"

Workato IPs have been whitelisted and with the same keys we are able to connect with Filezilla for example. Any assistance will be welcome.

[gibson-cabello]

Hi Garate,

Thanks for reaching out!

Can you show us your SFTP connection config in Workato so we can check?

Also, please provide us the snapshot of the connection in Filezilla so we can compare.

Thank you!

[Garate77]

I will love to add a screenshot of the two things, without having to publish them on the internet, but don't see how in this forum.

[meghan-legaspi]

Hey @Garate77 – I hear you! Some people have included screenshots (with confidential information redacted), but I understand this may not be preferable or even allowed, depending on the type of data you are handling.

You can email your screenshots to me at meghan.legaspi@workato.com and I can help connect you with our support team. You are also welcome to reach out to your Workato rep directly with more assistance on this issue.

Cheers,
Meghan