Showing results for 
Search instead for 
Did you mean: 

SFTP Authenticate with Public/Private Key Pair

Deputy Chef I
Deputy Chef I


We are trying to connect to the SFTP using Public/Private Key Pair, but keep getting the following error:

    "Connection failed
    Authentication failed for user"
Workato IPs have been whitelisted and with the same keys we are able to connect with Filezilla for example. Any assistance will be welcome.

Workato employee
Workato employee

Hi Garate,

Thanks for reaching out!

Can you show us your SFTP connection config in Workato so we can check?

Also, please provide us the snapshot of the connection in Filezilla so we can compare.

Thank you!

Deputy Chef I
Deputy Chef I

I will love to add a screenshot of the two things, without having to publish them on the internet, but don't see how in this forum.

Hey @Garate77 – I hear you! Some people have included screenshots (with confidential information redacted), but I understand this may not be preferable or even allowed, depending on the type of data you are handling.

You can email your screenshots to me at and I can help connect you with our support team. You are also welcome to reach out to your Workato rep directly with more assistance on this issue.